FAQ


Frequently asked questions

What is DNA keepsake jewellery?           

It is a beautiful way to cherish a memory, milestone or your breastfeeding journey. The gem is handcrafted from your chosen inclusion.

How is it made?

As a certified DNA and breastmilk keepsake jewellery artisan, I am trained in safe and reliable breastmilk and DNA preservation techniques. The gem is created from your chosen inclusion, mixed with your choice of colour and flakes using jeweller’s resin, it will be turned into a wearable keepsake.

How do I place an order?

Once you have decided on the piece of jewellery you would like simply follow the prompts all the way through to checkout, feel free to add any notes to the order.

What metals do you use for your jewellery?

I only work with high quality materials to ensure your piece is something you will be able to love and cherish forever. Including sterling silver, 14K gold filled, 14K rose gold filled and solid 14K gold.

What inclusions can I add to my jewellery?                                                 

Breastmilk, cremation ashes, a lock of hair, dried placenta powder, dried umbilical cord & more. Your jewellery can include more than one inclusion. If you have a request for an inclusion please reach out.

Do you keep my inclusions?

All left over inclusions will be returned to you with your finished pieces of DNA keepsake jewellery, including left over preserved breastmilk.

How do I get my inclusion to you?                        

When you place an order, you will be sent an inclusion collection kit within the next 3-5 business days. The kit will include everything you need to safely package and sent your inclusions.

How much of my inclusion do you need?                 

Breastmilk- 15mls fresh or frozen                      

Hair- a 3-4 cm lock                                    

Dried placenta- one capsule                             

Dried umbilical cord- a small snippet, the size of your little finger nail                

Ashes- 1 teaspoon

Soil/sand- 1 teaspoon                                                                              

How do I know you have used my inclusion in my jewellery?

From the moment I collect your inclusion it stays separated from any other, every step of the gem crafting process will be labelled with your name. I have created systems to guarantee that you will always receive your inclusion in your jewellery, I am grateful for your support and take great care in crafting your jewellery and handling your inclusion.

I only have old milk can I use it to for jewellery?

Yes! Since your milk will not be consumed, its ok. The only time we are unable to process your milk would be if mould is present.

How do I know my ring size?

The best way to get the most accurate size for your finger is to go to a local jeweller and ask a professional to help size you. Alternatively, can purchase our ring sizer, our rings can NOT be resized so please make sure you are ordering your correct size. All rings are in US sizing.

How do I care for my jewellery?

Taking really good care of your jewellery will extend its life! We send a detailed care instruction card with each order. Its strongly recommended that your milk gem jewellery is removed before showering, swimming or sleeping. Sweat, chlorine, cleaning products, perfume, creams, oils, silver tarnish cleaning products, light sources and sunshine will compromise the integrity of your jewellery and can lead to tarnish, discolouration and breakage. Milk Gem jewellery is not liable for any damage to the jewellery once it leaves our care.

How long will my jewellery take to be shipped back to me?

Please allow up to 4 weeks from the time of receiving your inclusion in the mail. This ensures that I have time to process milk, receive any products needed to complete your order, and craft your piece. however, I do aim to have it to you sooner.

Can I choose how my piece will look?                     

While you can choose the colours and flakes that will be used each piece is handcrafted making it unique, no two pieces will ever be exactly the same. I can try my best to replicate another piece but you may notice some variations in your piece this is what makes your jewellery one of a kind. 
By ordering you agree to receiving a one of a kind handcrafted and unique piece of DNA keepsake jewellery.                                        

Do you offer refunds?

Due to the nature of these items, I cannot offer refunds. If there is an issue with the quality of the piece or structural integrity, I will happily work with you to resolve the issue. I want you to be happy with your jewellery if there are any issues at all please reach out.