Terms and Conditions
By purchasing from Milk Gem Jewellery, you are adhering to the following terms and conditions.
Full payment must be received before we start working on your DNA jewellery order. Once your payment and order have been confirmed you will receive an email at the email address that you provided on your order details with instructions on sending your inclusions. Inclusions must be sent to us within 14 days of your order being placed, unless other prior arrangements have been made.
Each piece is hand crafted making it unique no two pieces will ever be exactly the same, any air bubbles or small irregularities are normal and not considered a fault.
We reserve the right to automatically cancel any unfulfilled orders over 12 months old with no refund or store credit given.
We are not liable for any damage to the jewellery once it leaves our care. Using your jewellery for anything other than adornment purposes or not adhering to the care instructions will void any existing guarantees.
All purchases are final and once an item has been purchased no refund will be issued. If the product is damaged a repair will be offered. All repair or replacement claims will be fulfilled following an inspection of the piece.